Terms & Conditions
The following terms and conditions apply to all sales made on the website.
1.1 In these terms and conditions:
1.1.1 ‘our’ and ‘we’ refer to YP Solutions Ltd
1.1.2 ‘you’ to the Buyer / Purchaser
1.1.3 ‘us’ refer to YP Solutions Ltd and the Buyer / Purchaser
1.1.4 ‘goods’ means any products or services you order from us
1.1.5 ‘order’ means an order placed by Buyer / Purchaser
2.0 Order Confirmation
2.1 We will accept your offer to purchase goods under these terms and conditions by issuing an order confirmation at which point the contract between us will become binding.
2.2 An order confirmation is binding except where there is a discrepancy between order confirmation and what you ordered, which must be inform to us within 2-3 working days.
2.3 Whilst we will make every effort to supply you with the goods listed on the order confirmation, there may be occasions where we are unable to supply these goods because, for example, (i) the goods are no longer being manufactured or available or (ii) if there was a pricing error on our website. In such circumstances we will contact you to inform you and give you the option of reconfirming your order at the correct price or cancelling the order.
2.4 We may change these terms and conditions at any time. We therefore advise you to regularly check the terms and conditions of our website. Any changes will apply to any orders that you place after the time that we update the terms and conditions on our website. The changes will not apply to any order that you place before we make the changes on our website.
3.0 Price and Payment
3.1 The prices stated on our website are exclusive of VAT and postage charges. Included VAT prices may be shown and will be clearly stated.
3.2 Unless otherwise agreed with us you will pay for the costs of delivery as well as any additional charges that are deemed appropriate at the time of ordering.
3.3 Unless otherwise agreed you must pay for your order at the time of ordering on website. Order confirmation will only be sent and bind to contract once payment has been successfully received.
3.4 Any discounts that we may agree with you shall only apply for the period specified for the discount.
4.0 Description of the goods
4.1 Any details about the goods supplied on our website are for information purposes only and are binding only when expressly referred to in your order confirmation.
4.2 Any specific requirements that you make in connection with your order will only become binding when they are expressly referred to in your order confirmation.
5.0 Delivery time and delays
5.1 All deliveries shall be made from our distributor warehouse
5.2 All items will be delivered within 2-3 working days unless specified on the product detail page
5.3 Delivery delays may occur and we will notify you by email. No legal action can be taken on delayed deliveries.
5.4 All deliveries must be received and signed for by you, one of your employees, or an individual authorised by you to accept delivery of the goods.
5.5 You must examine all goods immediately upon receipt and notify us of any missing, incorrectly delivered, incorrect specification, or otherwise not as ordered goods, or which are either in damaged packaging or visibly damaged by notifying the courier and us in writing including photographic evidence at the time of delivery. You must notify us within 7 working days after delivery of any non-visible damage or defect in goods supplied otherwise you will be deemed to have accepted them. Please put to one side any reported items including the packaging.
For certain goods categories, you may at our discretion, and on payment of a cancellation fee, cancel an order or postpone the delivery thereof, provided that a prior written agreement to that effect has been made with us and before the goods have been picked and packed and made available by our distributor for delivery by our courier.
7.1 You may only return goods to us subject to our prior written agreement and within SEVEN working days of receipt of the goods. You must return the goods to us in their original condition, undamaged, in mint re-saleable condition and at your own cost and risk. All RMA requests must be submitted by emailing firstname.lastname@example.org clearly identifying your order number as the subject.
7.2 Once an RMA confirmation has been issued by email you have 10 working days to return the goods after this time the RMA will be cancelled.
8.1 You must satisfy yourself as to the suitability of the goods for their purpose. We do not warrant fitness for any particular purpose.
8.2 We make no warranty that the goods supplied will operate without errors or interruptions or that all software errors which might occur will be remedied.
8.3 You are not automatically entitled to a repair or replacement goods other than as agreed by us. The goods shall be supplied with the warranties offered to us by the manufacturer. You will not be entitled to claim any other product warranty from us.
8.4 We shall under no circumstances be responsible for losses resulting from your non-performance of the obligations under these terms and conditions nor shall we be responsible for any indirect damage or consequential damage, including operational losses, non-realisation of expected savings or any other claim raised by a third party against you, even though we have been made aware of such damage, operational losses or claim.
8.5 All goods returned as defective and subsequently found to have no fault will be returned to you. We reserve the right to charge for the return of non-defective goods including any costs incurred by the manufacturer in testing the goods for defects.
8.6 We shall not be responsible for reimbursing you for the cost of any items purchased by you to replace defective goods which we have agreed to replace.
9.0 Limitation of liability
9.1 Nothing in the contract shall limit or exclude our liability for death or personal injury caused by our negligence or fraud or any breach or any liability which cannot be excluded by law.
9.2 We shall not be liable to you for any loss or damage:
9.2.1 where there is no breach of a legal duty owed to you by us or by our employees or agents;
9.2.2 where such loss or damage is not reasonably foreseeable to us when we accept your order; or
9.2.3 to the extent that any increase in loss or damage results from a breach by you of any term of the contract.
9.3 We shall not be liable for any consequential losses such as loss of business profits, loss of earnings or any other type of indirect losses.
9.4 Subject to clause 9.1 our maximum liability to you under the contract whether in contract, tort (including negligence) or otherwise shall not exceed a sum equivalent to twice the value of the goods that you ordered.
10.0 Intellectual Property
10.1 We indemnify you from all costs and liabilities arising from any claim that use of goods supplied by us infringes any third-party intellectual property rights. We may recall or exchange goods or refund you (less depreciation) in this event.
10.2 You must inform us in writing immediately of any infringing or unauthorised use of goods or intellectual property rights in it.
10.3 We alone shall control the litigation, negotiations and settlement of all claims and you must provide reasonable assistance if requested to assist us if litigation is directly related to goods supplied to you.
10.4 We do not indemnify you for:
10.4.1 any unauthorised modification of use of the goods
10.4.2 any claim caused by use of the goods in conjunction with any products not supplied by us
10.5 You indemnify us for any claim related to intellectual property rights specified or owned by you and integrated into the goods you purchase from us.
Images of goods on our website are for illustrative purposes only and may differ slightly from the actual goods.
12.1 Either party may terminate the contract if the other:
12.1.1 commits a material or persistent breach of these terms and conditions; and
12.1.2 fails to remedy it within THIRTY days of written notice being given to it by the other party to do so; or
12.1.3 ceases to carry on its business or substantially the whole of its business; or
12.1.4 becomes insolvent bankrupt or is unable to pay debts as they fall due.
13.0 Force majeure
We shall make every effort to perform our obligations under this contract. We shall not be liable for any failure to perform, or delay in performing, any of our obligations under the contract if and to the extent that the failure or delay is caused by circumstances beyond our control. In the event of a delay, we will perform our obligations as soon as reasonably possible.
14.1 Any variation to these terms and conditions (including any special terms and conditions agreed between the parties) shall be inapplicable unless agreed in writing by us.
14.2 If one or several provisions of the present agreement shall be held to be invalid, illegal, or unenforceable, this shall not affect or prejudice the validity, legality or enforceability of any other provision.
14.3 These terms and conditions and our contract with you are governed by English law and are subject to the non-exclusive jurisdiction of the English courts.